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Terms & Conditions

Last Updated: 2/1/2025

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Welcome to Borough House Creative LLC. These Terms & Conditions ("Agreement") govern the use of our podcast studio booking services. By booking and using our facilities, you agree to abide by these terms. Please read them carefully.

 

1. Booking & Payment

  • All bookings must be made through our third-party platforms, either Simplybook.me or Acuity.

  • Full payment is required at the time of booking to secure your appointment.

  • Payment processing is handled by our third-party partners. Borough House Creative LLC does not store or maintain any payment information.

 

2. Cancellation & Refund Policy

  • Cancellations made less than 24 hours before the appointment: No refund will be issued.

  • Cancellations made more than 24 hours before the appointment: A credit for the full amount will be issued for future use within one (1) year from the original booking date.

  • No-show appointments: No refunds or credits will be given.

 

3. Studio Usage Rules

To ensure a smooth and professional environment, all clients must adhere to the following policies:

  • Maximum of four (4) guests allowed per session.

  • No outside recording equipment is permitted inside the studio.

  • Clients may bring a producer or director, but they may not operate any of Borough House Creative LLC’s production equipment. They are only allowed to assist the in-house team.

  • Food is not allowed in the studio.

  • Only beverages with a cap or lid are permitted.

Failure to comply with these rules may result in immediate termination of the session without refund.

 

4. Liability & Equipment Damage

  • Clients assume full responsibility for any at-fault damage to studio equipment caused by negligence on their part or by their guests.

  • If any equipment is damaged, the client agrees to reimburse Borough House Creative LLC for repair or replacement costs.

 

5. Intellectual Property & Studio Rights

  • Clients retain full ownership of all intellectual property, recordings, and licensing rights related to their recorded content.

  • Borough House Creative LLC reserves the right to use video portions and images from any recordings or photographs taken in the studio for promotional purposes only.

  • No client content will be sold, licensed, or distributed without explicit written consent.

 

6. Privacy & Data Collection

  • Borough House Creative LLC collects emails, phone numbers, and other contact details to facilitate bookings and communicate with clients.

  • Payment processing is handled by third-party partners. Borough House Creative LLC does not store or maintain any payment information.

  • We value your privacy and comply with applicable data protection regulations.

 

7. Dispute Resolution

  • Any disputes arising from the use of our services will be resolved through binding arbitration in accordance with the laws of the State of New York.

  • Clients agree to waive their right to file a lawsuit and instead resolve disputes through arbitration.

 

8. Force Majeure

  • Borough House Creative LLC is not liable for cancellations, rescheduling, or service interruptions due to unforeseen circumstances beyond our control, including but not limited to:

    • Natural disasters (earthquakes, floods, hurricanes, etc.)

    • Power outages or technical failures

    • Pandemics or public health emergencies

    • Government restrictions, regulations, or mandates

    • Acts of terrorism or civil unrest

  • In such cases, Borough House Creative LLC reserves the right to reschedule appointments or issue credits at its discretion.

 

9. Liability Waiver

  • Borough House Creative LLC is not responsible for:

    • Personal injury or accidents occurring on our premises.

    • Lost, stolen, or damaged personal belongings.

    • Any indirect, incidental, or consequential damages arising from the use of our facilities.

  • By using our services, clients and their guests agree to release and hold harmless Borough House Creative LLC from any claims, losses, or damages.

 

10. Modifications & Updates

  • Borough House Creative LLC reserves the right to update these Terms & Conditions at any time.

  • Clients will be notified of any changes via email.

  • Continued use of our services after changes are made constitutes acceptance of the revised terms.

 

11. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us at:

📧 Info@boroughhousecreative.com
📍 Borough House Creative LLC, New York City

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By booking a session at Borough House Creative LLC, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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